Brenda Billet
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Customer Service Representative
On Rock: "The Number One complaint against real estate companies is that after a listing is signed the client never hears from the agent again. At Rock we have systems in place where the client is informed of the activity on the property on a monthly basis in the form of phone calls and a comprehensive marketing report."
On Customer Service: "To
ensure smooth, stress-free transactions for our clients, we
synchronize the process of approvals and permitting, insurance
certification, utility transfer and move coordination.
Other critical details such as contingency and lease
renewal dates are tracked and completed as appropriate."
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