The news has been focusing on the state of the economy, how the housing market has been hurt, and the threat of a depression.  As the media builds and the numbers are released, the number of people that question me, "How is the commercial market?" with a concerned look, grows daily.  The fear is correct, because even if nothing happens, there is that fear in decision makers nationwide.  It is that fear that is driving focus to conserving, minimizing expenses, and shortening future planning.   

As a commercial property manager, what am I doing to protect my clients' investment?  Being proactive.  One of the key factors in a profitable building is income, so you must protect your source of income.  The tenants you currently have are extremely valuable and should be treated as such. 

A happy tenant is a loyal tenant.  I'm not suggesting you grant them their every wish, but you need to make sure their needs are being met.  The best way to keep tenants happy is to ensure the building and systems are properly maintained and frequent communication.  The easiest way to find out where you need to improve is to ask through a survey.  Tenants will be happy to point out areas of concern, but be sure to find out what they like about the building as well.  You will want to make sure the positives remain. 

Once you have compiled results from a survey, share the results with the tenants.   This ensures the tenant that their suggestions were heard and that they are a part of the building, enhancing that loyalty.  After reviewing the suggestions and prioritizing items a plan of action should be shared.  Even if there are some items that cannot be corrected or are not budgeted for this year, communicating what will occur will enhance the relationship.  Sticking with the plan is essential, any set backs or changes should also be communicated.     

The other side of the equation is expenses.  Reducing expenses can be a bit of a juggling act.  Requesting bids of suppliers and reevaluating contracts are the first place to start, but with a bit of caution.  At a time when you are trying to ensure tenant satisfaction, utilizing a new vendor can be a challenge as you work on familiarizing them with tenants and building oddities. 

Another way to reduce expenses is to conserve.  This is sometimes a challenge in multi-tenant buildings, so it is important to communicate ideas clearly to all.  Some managers have had success by initiating a team approach.  This is a great concept, because the more people you have communicating your mission, the louder it will be heard. 

Want to learn more, click here for additional ways to reduce expenses whether you are an owner or tenant. 

Spotlight Managed Property                                                                                      30-40 West Eleventh Avenue

This facility is new to property management at ROCK and services retail and service oriented businesses.  The center consists of  two buildings with a total of 9 units with ample parking in North York, which is convenient and visible to I-83, Rt. 30 and the Susquehanna Trail North.  Only two suites remain available for lease.

• 2,010 Square Feet - 30 W. Eleventh

• 676 Square Feet - 40 W. Eleventh

• Retail or Office Use

• Conveniently Located

Contact Dave Keech for More Information

Featured Tenant                                                                                               Amy Borgiel, Operations Manager, Staffing Specialists of York, LLC, 30 West Eleventh Avenue, Unit B, York, PA

"There was an incident in our building and we were told we had to leave until it was resolved. We called ROCK and they were able to provide us with a solution.  We are very grateful that Cami was so responsive which helped us in the transition.  Rock is also actively involved in the possible expansion of our office.  We look forward to our continued relationship.”

-- Amy Borgiel, Operations Manager, Staffing Specialists of York, LLC

Staffing Specialists of York, LLC is an employment agency that serves small, medium, and large businesses in the South Central PA area.  We provide employees who are qualified in various fields including professional, clerical, skilled, sales, medical, light industrial and general labor.  Employees are provided for temporary, seasonal, temp to hire, or direct placement.   Staffing Specialists of York, LLC is a family owned and operated business with an honest reputation. If we can help you we will let you know, if we can’t we will point you in the right direction.  Staffing Specialists takes the stress out of hiring.

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